Terms & Conditions — the rules of working with us.

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you ("Client", "you", or "your") and Triple Minds Pvt. Ltd. ("Triple Minds", "we", "us", or "our") for your use of our website, products, and professional services. By accessing the site, submitting an inquiry, requesting a quote, or signing a project proposal or Statement of Work ("SOW"), you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Definitions

• "Triple Minds" — Triple Minds Pvt. Ltd., a private limited company incorporated in India.
• "Client" — the individual or entity engaging Triple Minds for services or accessing the website.
• "SOW" — Statement of Work, proposal, contract, or written engagement document signed between Triple Minds and the Client.
• "Services" — any consulting, development, marketing, AI, or related deliverables provided by Triple Minds, as detailed in the relevant SOW.
• "Deliverables" — any work product, code, designs, content, reports, or assets created by Triple Minds for the Client under the SOW.
• "Confidential Information" — any non-public business, technical, or financial information disclosed by either party in connection with an engagement.
• "Site" — tripleminds.co and any associated subdomains, tools, calculators, and content.

3. About Triple Minds

Triple Minds Pvt. Ltd. is a private limited company founded on 21 September 2022, headquartered in Mohali, Punjab, India and serving clients globally. We operate three integrated practices — Consulting, Development, and Marketing — under one accountable team. Our work spans AI applications, mobile and web development, white-label products, SaaS platforms, SEO, performance marketing, and business advisory.

4. Services Offered

Triple Minds provides services including, but not limited to:

• AI development & consulting — LLM apps, RAG systems, agents, MLOps.
• Mobile and web application development.
• AI database chatbots, chatbot development, and AI integration services.
• White-label products and software licensing — including forest management software, AI mental health apps, and others.
• Enterprise SEO, vertical SEO services, performance marketing, content, and brand.
• Business and technology consulting, product strategy, GTM advisory.
• Calculators and digital tools — including the App Cost Calculator and SEO Cost Calculator.

The exact scope, deliverables, timeline, and fees for any engagement will be set out in a written proposal, SOW, or other agreement signed between Triple Minds and the Client. In the event of any conflict between these Terms and a signed SOW, the SOW will take precedence for that engagement.

5. Eligibility & Use of Site

You may use our website only if you are at least 18 years old and capable of forming a legally binding contract under applicable law. By using the Site, you represent and warrant that you meet these requirements.

You agree to use the Site only for lawful purposes. The Site is provided for general information about Triple Minds and our services. Content on the Site is provided "as is" and is not a substitute for professional advice tailored to your specific situation.

6. User Accounts

Some Triple Minds tools, calculators, or client portals may require you to create an account. If so, you agree to:

• Provide accurate, complete, and up-to-date information.
• Maintain the security and confidentiality of your login credentials.
• Be responsible for all activity that occurs under your account.
• Notify us promptly at sales@tripleminds.co of any unauthorized use.

Triple Minds may suspend or terminate accounts that violate these Terms or that we reasonably believe are being misused.

7. Project Engagements & Deliverables

Each engagement begins with a discovery conversation, followed by a written proposal or SOW that specifies scope, deliverables, milestones, timelines, fees, and any assumptions. The Client's signature, written approval (including email confirmation), or initial payment constitutes acceptance of the SOW.

7.1 Change Requests

Any addition, removal, or modification of scope after SOW signing will be handled via a written Change Request, which may impact the timeline and fees.

7.2 Acceptance

Deliverables are deemed accepted upon written approval by the Client or, if no feedback is received within 7 calendar days of delivery, automatically accepted.

7.3 Project pause / hold

If a project is paused at the Client's request for more than 30 days, Triple Minds may invoice for work completed to date and reschedule remaining work based on team availability. Restart fees may apply for paused engagements over 60 days.

7.4 Subcontracting

Triple Minds may engage qualified contractors, freelancers, or sub-processors to deliver portions of an engagement, while remaining responsible for the overall delivery and confidentiality.

8. Client Responsibilities

To enable Triple Minds to deliver high-quality work on time, the Client agrees to:

• Provide accurate, complete, and timely information, content, assets, and approvals.
• Designate a primary point of contact authorized to make decisions on the Client's behalf.
• Provide timely access to relevant systems, accounts, hosting environments, analytics tools, ad platforms, repositories, and APIs as required.
• Ensure that all materials supplied to Triple Minds (text, images, code, brand assets, data) are owned or properly licensed by the Client and do not infringe third-party rights.
• Respond to feedback, review cycles, and approval requests within agreed timelines. Delays in Client response may shift project timelines and milestones.
• Comply with all applicable laws, including intellectual property, advertising, data-protection, and platform-specific rules.
• Maintain backups of any final deliverables once handed over.

9. Fees & Payment Terms

• Fees are set out in the signed proposal, SOW, or invoice and may be quoted in INR, USD, EUR, GBP, AED, or other agreed currency.
• Unless stated otherwise, fees are exclusive of applicable taxes (including GST in India) and any third-party costs (hosting, paid media spend, API costs, licenses, plugins, subscriptions).
• Standard projects follow a milestone-based payment schedule, typically beginning with an upfront mobilization payment of 30%–50% before work starts.
• Retainers and recurring services are invoiced monthly in advance, unless otherwise agreed.
• Invoices are payable within the period stated on the invoice (typically 7–14 days from invoice date).
• Late payments may attract interest at 1.5% per month, or the maximum permitted by law, whichever is lower. Triple Minds may pause work and withhold deliverables on overdue accounts.
• The Client is responsible for any bank fees, currency conversion costs, payment-gateway charges, withholding taxes, and similar transaction costs associated with payment.
• All paid amounts are non-refundable except as expressly provided in the Refund & Cancellation Policy.

10. Confidentiality & NDA

Triple Minds treats Client information as confidential. Project briefs, business strategy, source code, datasets, and any non-public information shared during an engagement will not be disclosed to third parties except (i) to our team members and approved sub-processors who need such information to deliver the project and are bound by confidentiality, or (ii) where disclosure is required by law.

Each party's confidentiality obligations survive termination for a period of 3 years, or longer where required by applicable law or expressly stated in the SOW.

11. Intellectual Property

11.1 Triple Minds IP

All pre-existing tools, frameworks, libraries, internal templates, methodologies, calculators, training data, model weights, and proprietary code that Triple Minds brings to an engagement remain the sole property of Triple Minds. We grant the Client a non-exclusive, non-transferable, worldwide, perpetual license to use such Triple Minds IP solely as embedded in the delivered work for the Client's internal business purposes.

11.2 Client Deliverables

Subject to full payment of all fees, Triple Minds assigns to the Client the rights in the final, custom-built deliverables produced specifically for the Client under the SOW (excluding Triple Minds IP, third-party components, and any open-source code, which remain governed by their respective licenses).

11.3 Open-source & third-party components

Deliverables may incorporate third-party libraries, frameworks, fonts, plugins, APIs, or open-source software that are licensed separately by their respective owners. The Client is responsible for complying with the terms of those licenses.

11.4 Portfolio Use

Unless otherwise agreed in writing, Triple Minds may reference the Client's name, logo, and a high-level description of the work in our portfolio, case studies, social media, and marketing materials. The Client may request that specific information be excluded by writing to sales@tripleminds.co.

11.5 Site content

All content on the Site — including text, graphics, logos, icons, images, audio, video, software, and the underlying code — is the property of Triple Minds or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, republish, or distribute any portion of the Site without prior written permission, except as expressly permitted by these Terms or applicable law.

12. Refund & Cancellation Policy

Triple Minds maintains clear and fair refund practices based on project scope and work completed. Because our services are professional, time-based, and customised, refunds are evaluated as follows:

• Before work begins: initial mobilization payments are refundable, less any reasonable administrative or scoping costs incurred (typically 5–15%).
• After work has started: refunds are calculated based on the value of work delivered up to the cancellation date. Hours invested, third-party costs, and ad spend already committed are non-refundable.
• Completed milestones: fees for completed and accepted milestones are non-refundable.
• Retainer engagements: may be cancelled with the notice period stated in the SOW (typically 30 days). Fees for the notice period remain payable.
• Third-party costs (paid ads, hosting, licenses, API credits, model usage) and applicable taxes are non-refundable in all cases.
• White-label / fixed-price products: refund eligibility is governed by the specific product agreement and is generally limited to defects in the delivered build, not subjective preference.

Refund requests must be submitted in writing to sales@tripleminds.co. Approved refunds will be processed within 14 business days through the original payment method where feasible, less any applicable bank or gateway charges.

13. Third-Party Tools & APIs

Many engagements involve third-party platforms, APIs, model providers, hosting environments, analytics tools, advertising networks, and SaaS subscriptions (e.g. AWS, Google Cloud, OpenAI, Anthropic, Meta, Google Ads, Stripe, etc.). Triple Minds is not responsible for outages, pricing changes, policy changes, deprecations, account suspensions, or service interruptions caused by such third parties. Where a third-party service is required to deliver the project, the Client agrees to bear the associated costs and accept the provider's terms of service.

14. Prohibited Use

You agree not to use the Site or any Triple Minds service to:

• Violate any applicable local, national, or international law or regulation.
• Infringe any third-party intellectual property, privacy, publicity, or other rights.
• Engage in or facilitate fraud, money laundering, terrorism financing, or sanctions-evasion activity.
• Distribute malware, ransomware, viruses, worms, or any other malicious code.
• Attempt to gain unauthorized access to our systems, accounts, or related infrastructure, or to bypass any security or authentication measure.
• Scrape, copy, or republish substantial portions of our content without prior written permission.
• Misrepresent your identity, credentials, or affiliation with any person or entity.
• Use AI tools or models we build for you in ways that violate the model provider's policies, applicable AI regulations (such as the EU AI Act), or any signed deliverable-use restrictions.
• Generate or distribute content that is illegal in the Client's or end-user's jurisdiction (such as CSAM, non-consensual intimate imagery, or content targeted at children for adult products).

15. Warranties & Disclaimers

Triple Minds warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Except as expressly set out in these Terms or a signed SOW, services and deliverables are provided "as is" and Triple Minds disclaims all other warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, accuracy, uptime, and non-infringement.

We do not guarantee specific business outcomes such as a fixed amount of revenue, a particular search engine ranking, a fixed number of leads, or specific AI model accuracy levels — except where explicitly stated in a signed agreement. Marketing, SEO, and AI outcomes depend on numerous external factors (search engine algorithms, ad-platform policies, model behaviour, market conditions) that are beyond our control.

16. Limitation of Liability

To the fullest extent permitted by law, Triple Minds' total aggregate liability arising out of or in connection with any engagement or these Terms shall not exceed the total fees paid by the Client to Triple Minds for the specific services giving rise to the claim during the three (3) months immediately preceding the event giving rise to liability.

In no event shall Triple Minds be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including loss of profits, revenue, data, business opportunity, or goodwill — even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable law (including, where applicable, liability for fraud or willful misconduct).

17. Indemnification

The Client agrees to indemnify, defend, and hold harmless Triple Minds, its directors, officers, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising from (i) the Client's breach of these Terms or any SOW, (ii) the Client's misuse of deliverables, (iii) any content, data, or materials supplied by the Client to Triple Minds, (iv) the Client's violation of any law or third-party rights, or (v) end-user use of the Client's deployed products.

18. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, government action, pandemics, epidemics, internet or power outages, cyber-attacks, or failures of third-party platforms or sub-processors. The affected party will notify the other party promptly and use reasonable efforts to resume performance.

19. Termination

Either party may terminate an engagement:

• For convenience — with the written notice period stated in the relevant SOW (typically 30 days).
• For cause — immediately upon written notice if the other party materially breaches the agreement and fails to cure such breach within 15 days of receiving written notice.
• For insolvency — immediately if the other party becomes insolvent, files for bankruptcy, or ceases to do business.

Upon termination: (i) the Client shall pay for all services performed and costs incurred up to the effective date of termination, (ii) Triple Minds shall hand over completed deliverables for which payment has been received, and (iii) sections that by their nature should survive termination — including Definitions, Confidentiality, Intellectual Property, Refund Policy, Indemnification, Limitation of Liability, Governing Law, and Notices — will continue in effect.

20. Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law rules. The parties shall first attempt in good faith to resolve any dispute through informal negotiation. If unresolved within 30 days, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mohali, Punjab, India; the arbitral tribunal shall consist of a sole arbitrator mutually agreed by the parties (or appointed in accordance with the Act if the parties cannot agree); and the language of the arbitration shall be English.

Subject to the arbitration clause above, the courts of Mohali, Punjab, India shall have exclusive jurisdiction over any disputes that are not subject to arbitration, and either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

21. Notices

Any notice under these Terms must be in writing and sent to the other party by email or by courier to the address specified in the SOW. Notices to Triple Minds must be sent to sales@tripleminds.co with a copy to: 3rd Floor, IT Tower, E-261, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055, India. Notices are deemed received on the next business day after sending by email, or three business days after dispatch by courier.

22. Assignment

The Client may not assign or transfer any rights or obligations under these Terms or any SOW without Triple Minds' prior written consent. Triple Minds may assign these Terms or any SOW in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its assets, with notice to the Client.

23. Severability & Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right, nor shall any single or partial exercise preclude any further exercise.

24. Entire Agreement

These Terms, together with our Privacy Policy and any signed SOW, constitute the entire agreement between you and Triple Minds with respect to the Site and the Services and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written, between the parties on the same subject matter.

25. Changes to These Terms

Triple Minds may revise these Terms from time to time to reflect changes in our services, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the Terms were last revised. Continued use of the website or services after revisions constitutes acceptance of the updated Terms. For active client engagements, the Terms in effect at the time the SOW was signed will continue to apply unless mutually amended in writing.

26. Contact Us

If you have any questions about these Terms or wish to discuss a project, please reach out:

• Email: sales@tripleminds.co
• Phone (USA): +1 (929) 230-1231
• Phone (India): +91 0805 450 0666
• WhatsApp: +1 929 230 1231 (USA) · +971 55 107 6049 (UAE) · +44 7454 617546 (UK)
• Website: tripleminds.co